Telephone Case Study

A Common Problem


A common problem in the business world is that transactions have a tendency to bottleneck when a special item is released or, in the non-profit world, a telethon is initiated. Many organizations are unable to easily simplify the payment process to match the sudden increase of sales. 

Check Imaging Solution


Guardian Payment Systems offers the ability in the Payment Manager to simplify and drastically increase the speed of incoming payments with the Telephone Module Solution. This module not only simplifies work station process, it also gives the ability to utilize a call center with the capability to take credit card payments, ACH transactions, and check no-image payments over the phone. The Telephone Module has the capability to totally customize the user base and utilize real-time account verification. This can drastically improve the speed and flexibility of the business no matter volume transactions.

Case Study

One non-profit organization had the ability to take only credit card transactions at their call center during live telethons. This hurt them on many levels. Some of the donors had to be turned away because they did not have or were unwilling to give their credit card numbers. It also hurt the organization because credit card transactions are expensive to process compared to ACH and Check 21 transactions. They decided to utilize the Telephone Module Solution that Guardian Payment Systems offers and are now able to be as flexible as their donors need them to be. Money originally spent on credit card processing is now being put towards the cause of the organization.

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